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Dr Boo started in small animal practice prior to becoming an ophthalmologist and she understands the difficulties and challenges associated with it. The Eye Specialist for Animals will treat you and your staff with respect and integrity. You can have the confidence that every referral will be treated kindly. The Eye Specialist for Animals will honor the relationship you have established with your clients.
We believe that patients receive the best care, and the clients are best served, when the primary care veterinarian and veterinary specialist work together in a collaborative manner. This is accomplished through efficient and timely communication. The Eye Specialist for Animals is committed to accessible communication with the referring community. Following each referral consultation, we will send you a referral report via email with 24-48hrs of the patient being seen.
Every case is unique. Some cases may require ongoing specialist care whilst some cases may be followed up by you. The pet owner will be advised during the consultation about ongoing care of the patient’s eyes.
If you are interested in Continuing Education (CE) opportunities, would like our team to visit your clinic or need help training your team on basic ophthalmic testing including tonometry, please contact us via email and we will be happy to make the necessary arrangements.
The Eye Specialist for Animals is dedicated to preserving healthy vision for an improved life for your pets. We aim to do this in a warm and compassionate way. TESA offers complete medical and surgical eye care for dogs, cats, horses and many smaller exotic pets such as birds, and rabbits.
Our veterinary ophthalmology specialist, Dr Gladys Boo and her team provide you, your pet and referring veterinarians with the highest level of care, understanding, and education.
What to bring to your initial visit:
Please arrive 10-15 minutes prior to your scheduled examination time so that we can complete the new patient check-in process. For the safety of our patients and clients, all animals SHOULD be restrained by a leash, or be in a pet carrier.
Please bring the following items with you for your pet’s first appointment:
- A list of all the medications, anti-parasitic treatments and nutritional supplements your pet is currently receiving for eye problems as well as for general medical problems. If your pet is currently receiving medications for an eye problem, please bring those medications with you to your appointment.
- Please bring your pet’s medical history and health records, including laboratory results, x-rays, etc. (If you have not had these sent by your primary care veterinarian).
What to expect during your visit:
Timeliness
Long wait times are stressful for you and your pet. We will strive to honor your scheduled appointment time. However, emergencies do arise and some patients require more extensive care than others. This means that occasionally you may experience a wait. When this occurs, we appreciate your patience and empathy.
Gentle examination
We are dedicated to performing gentle examinations on every patient. Fortunately, an eye examination is non-invasive. All patients are examined using slit lamp biomicroscopy and indirect ophthalmoscopy. Other diagnostic tests may be necessary on a case by case basis. If your pet is head-shy or may have aversion to an ophthalmologist coming close to his/ her face, please let us know.
Communication
Clear communication is a fundamental part of our practice. Not only will we take time to explain your pet’s eye condition and recommend therapies in a way that you understand, but we will also inform your primary care veterinarian of our findings and recommendations.
Payment policies:
The Eye Specialist for Animals is committed to providing the highest standards of eye care for your pet. As a leading eye specialty practice, TESA provides you and your pet the experience and knowledge of our highly-skilled board-certified ophthalmologist, a compassionate nursing and support team, as well as the industry’s most advanced ophthalmology technology. Our fees are usual and customary for the kind of specialised services we provide. We at TESA understand you have your pet’s best interests and sometimes the costs associated with specialty care can be difficult to understand. We want your visit and experience to be as comfortable as possible and will provide you with estimates for the therapies or surgical procedures.
If your pet is admitted for surgery, treatment or diagnostic testing, you will be required to leave a 50% deposit and payment in full is due at the time of patient discharge.
While we require you to pay your pet’s medical bill at the time of services rendered, we are happy to help you with any necessary paperwork that will streamline the reimbursement process from your pets’ insurance provider.